Text copied to clipboard!
Title
Text copied to clipboard!Senior Account Manager
Description
Text copied to clipboard!
We are looking for a Senior Account Manager to join our dynamic team and lead strategic client relationships. This role is ideal for a seasoned professional with a strong background in account management, sales, and customer success. The Senior Account Manager will be responsible for maintaining and expanding relationships with strategically important clients, ensuring their satisfaction, and driving revenue growth.
As a Senior Account Manager, you will serve as the primary point of contact for key clients, understanding their business needs and aligning our solutions to meet those needs. You will collaborate with internal teams including sales, marketing, product, and customer support to deliver a seamless client experience. Your ability to build trust, communicate effectively, and deliver results will be critical to your success.
You will be expected to develop account plans, identify new business opportunities within existing accounts, and ensure the successful delivery of our services. You will also be responsible for negotiating contracts, managing renewals, and resolving any issues that arise. This role requires a proactive, results-driven individual who thrives in a fast-paced environment and is passionate about delivering value to clients.
The ideal candidate will have a proven track record in account management or sales, excellent interpersonal and communication skills, and a deep understanding of customer relationship management. You should be comfortable working with senior stakeholders, analyzing data to inform decisions, and managing multiple priorities simultaneously.
This is a high-impact role with significant visibility and the opportunity to influence the direction of our client engagement strategy. If you are a strategic thinker with a client-first mindset and a passion for driving business success, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage and grow relationships with key client accounts
- Develop strategic account plans to drive revenue growth
- Serve as the main point of contact for client communications
- Collaborate with internal teams to deliver client solutions
- Identify upselling and cross-selling opportunities
- Monitor account performance and client satisfaction
- Negotiate contracts and manage renewals
- Resolve client issues and ensure timely follow-up
- Provide regular reports and updates to senior management
- Stay informed about industry trends and competitor activity
Requirements
Text copied to clipboard!- Bachelor’s degree in Business, Marketing, or related field
- 5+ years of experience in account management or sales
- Proven track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Strong problem-solving and negotiation abilities
- Experience working with CRM software (e.g., Salesforce)
- Ability to manage multiple accounts and priorities
- Strong analytical and organizational skills
- Comfortable presenting to senior stakeholders
- Team player with a client-focused mindset
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing key client accounts?
- How do you handle difficult client situations?
- What strategies do you use to grow existing accounts?
- How do you prioritize tasks when managing multiple clients?
- What CRM tools have you used in the past?
- Can you provide an example of a successful upsell or cross-sell?
- How do you stay informed about industry trends?
- Describe a time you exceeded a sales target.
- How do you ensure client satisfaction?
- What is your approach to contract negotiation?
